SHIPPING AND HANDLING POLICY

Orders that are received by 6pm Western time will usually ship within 24-48 hours.
Customers will be informed via e-mail or phone if any of the products in their order are delayed or on backorder. We can ship to the 48 contiguous states plus Alaska and Hawaii.  We're sorry, but at this time we are not able to process international orders. In addition, we do not ship to PO boxes. You must provided a street address in your order.

Our site has a direct link to UPS that allows us to compute the shipping charges during the checkout process - but before you're committed to purchasing. We offer UPS Ground, Overnight, 2-Day, and 3-Day methods. You can try different options to see what the cost will be. Then you can make your choice and proceed with the rest of the checkout process. Please note that for  small orders under $20 in total, we will add a handling fee of $5 to each order as part of the shipping and handling costs.

To cancel you order, please email customer service at customerservice@readynation.com with a full description of the order you wish to cancel. We will then contact you within 24 hours to complete the process.

RETURN POLICY

We want you to be satisfied with your purchase.  At ReadyNation we offer a 30-day money back guarantee on all our products and services. Please take up to 30 days to decide if you would like to keep your purchase.  If, within that time, you decide to return your purchase (or if there is a defective product), you may return the unopened and unused product for a refund, subject to a 15% restocking fee.

Due to the nature of the items that we sell, there would be a safety issue in accepting certain items for return.  Therefore, the following products can not be accepted for return:

• Any food or drink product or products containing food or water
• Any storage or handling products for food or consumable liquids
• Any environmental contamination treatment products (such as water treatment tablets)
• All personal environmental preparedness products (such as N95 respirator masks)
• All hygiene and sanitation items
• All medical products
• Opened items and items with damaged product packaging

Please email us at customerservice@readynation.com with a description of the products you wish to exchange or return and we will contact you within 24 hours for further instructions to complete the return or exchange.

We will refund standard shipping charges (from us to you) and priority postage or Ground UPS shipping charges (from you to us) ONLY when due to defect in merchandise.  Returns must be complete with parts, accessories, manuals, etc. Products with defects caused by misuse, abuse, accidents, modifications, negligence, failure to read and adhere to the manufacturers recommendations and operating instructions, repairs or attempts at repairs, lack of proper routine maintenance and other causes beyond the control of ReadyNation.com are not covered in this policy.

If a package is damaged, you should inform the shipper immediately and complete their reporting process for packages damaged in transit.  You must contact us to inform us of a damaged shipment within 3 days of receiving the merchandise or we can not be responsible for shipment damage.

We make every effort to provide current and accurate product images and descriptions, however manufacturers constantly update and modify their product models.  While we strive for 100% accuracy we cannot be responsible for image and or minor text inaccuracies, errors or omissions that do not render a product materially different by altering the basic functionality, value and utility.

METHOD OF PAYMENT

Ready Nation, Inc. will accept payment the following payment methods: Visa/Master Card; American Express; and PayPal Account.

You can place your order securely line. You can also call us at 1-415-814-2423 for assistance on placing an online order or to place on order over the phone.

ELECTRONIC COMMUNICATIONS

When you visit ReadyNation.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ReadyNation or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of ReadyNation and protected by U.S. and international copyright laws. All software used on this site is the property of ReadyNation or its software suppliers and protected by United States and international copyright laws.

TRADEMARKS

READYNATION, READYNATION.COM, PREPARE TO SURVIVE, and other ReadyNation.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of ReadyNation in the U.S. and/or other countries. ReadyNation's trademarks and trade dress may not be used in connection with any product or service that is not ReadyNation's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ReadyNation. All other trademarks not owned by ReadyNation that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ReadyNation.

LICENSE AND SITE ACCESS

ReadyNation grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ReadyNation. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of ReadyNation. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ReadyNation without express written consent. You may not use any meta tags or any other "hidden text" utilizing ReadyNation's name or trademarks without the express written consent of ReadyNation. Any unauthorized use terminates the permission or license granted by ReadyNation. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of ReadyNation.com so long as the link does not portray ReadyNation, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any ReadyNation logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT AND PASSWORDS

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. ReadyNation does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use ReadyNation.com only with involvement of a parent or guardian. ReadyNation reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. ReadyNation reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant ReadyNation a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant ReadyNation the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify ReadyNation for all claims resulting from content you supply. ReadyNation has the right but not the obligation to monitor and edit or remove any activity or content. ReadyNation takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from ReadyNation are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

ReadyNation attempts to be as accurate as possible. However, ReadyNation.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by ReadyNation itself is not as described, your sole remedy is to return it in unused condition.

PRICING

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our wholesale merchants, the List Price may be provided by the wholesale merchant.

With respect to items sold by ReadyNation, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY READYNATION ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. READYNATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. READY NATION, INC. AND OFFICERS MAKE A BEST EFFORT TO PROVIDE YOU WITH THE HIGHEST QUALITY SERVICE POSSIBLE, BUT OFFER NO WARRANTY THAT THAT THE DATA AND FILES YOU STORE IN YOUR ACCOUNT WILL NOT BE LOST OR DAMAGED OR EXPOSED.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, READYNATION DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. READYNATION DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM READYNATION ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. READYNATION WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

***YOU AGREE THAT THE AGGREGATE LIABILITY OF COMPANY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THE USE OF THE SITE OR SERVICE IS LIMITED TO THE AMOUNTS YOU HAVE PAID TO COMPANY FOR ACCESS TO AND USE OF THE SITE OR SERVICE AND PRODUCST PURCHASED. *****

APPLICABLE LAW

By visiting ReadyNation.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute of any sort that might arise between you and ReadyNation.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

These policies also govern your visit to ReadyNation.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

OUR ADDRESS

ReadyNation, Inc.

5214F Diamond Heights Blvd. Suite 135

San Francisco, CA 94131-2175

http://www.ReadyNation.com